The details

Ready to sign up for a service, but wondering about the nitty-gritty details? Well, you’re in the right place!  We are looking forward to a respectful, productive working relationship and the easiest way to get there is to clarify expectations and limitations right from the beginning. Please read through these terms and conditions before committing your hard-earned dollars!  

Timeframe: Resumes, Cover Letters, and LinkedIn Profiles: Once you have completed your phone meeting, you will receive your first document within 4-5 days.  If you required multiple documents, Career Story will provide you with an estimated timeframe which may extend past this timeframe, depending on complexity and workflow. But rest assured that Career Story and Kristin Vandegriend will do their utmost to ensure you get your documents in a timely fashion!  Punctuality is important to us!

You will have 30 days to provide feedback on any edits you require. Beyond the 30-day window, neither Career Story nor Kristin Vandegriend is responsible for making any additional edits to your documents.

Coaching Services:  Appointments are booked according to your availability and the availability of the Strategist. 

Edits and Proof-reading:  Your purchase includes up to 2 rounds of edits within a 30-day period. If you decide to go in a different direction than what was agreed upon in your phone meeting and substantially alter the resume, this will be considered a new resume and additional charges may apply.  

Also, once your document(s) are sent to you, you will be responsible for the proof-reading of your documents for accuracy and notifying the strategist if there is any missing information or inaccuracies.  Career Story or Kristin Vandegriend is not responsible for inaccurate or missed information during the client proof-reading stage.

Payment: Resumes, Cover Letters, and LinkedIn Profiles:  Partial payment is required prior to commencing writing.

Coaching Services: You can pay through our website prior to the appointment or in-person on the day of the meeting.

Liability Disclaimer: Career Story and Kristin Vandegriend trust that information you provide is accurate and truthful. They are not held responsible should you provide false or misleading information. 

Refund Policy:  We want to make sure that you are happy with the service that you receive.  If at any point along the way you are unhappy with the service you are receiving, please immediately share your feedback so that we can figure out how we can serve you better.  However, if you are unable to continue with service any number of reasons, we do have a refund policy which is as follows:

Resumes, Cover Letters, and LinkedIn Profiles: If you cancel the service during the writing process, you may be eligible for a partial refund, based on the number of hours that have already been put into the service. (Hours are billed at $35 per hour.)

Coaching Services:  There is a cancellation fee of $25 if you cancel your appointment with less than 24 hours’ notice.

Client Responsibility and Engagement: Please be a collaborative part of the process and complete any requested questionnaires and/or supply required documentation in a timely manner. You are responsible for actively managing your job search process. Career Story and Kristin Vandegriend are not responsible for job placement and cannot guarantee interviews/placements due to the many factors that impact job search such as motivation, effort, and skill level and also external impacts such as the local and global labour market.

Resume Format: Resumes will be completed in Word documents and can be converted to PDF if requested. You must be aware that different versions of software or operating systems may result in the resume looking different.  You may have trouble reviewing resumes on Mac computers or through Google documents.  Also, if you have an older version of Word, please notify Career Story or Kristin Vandegriend so that the document can be created in a compatible format.   

Privacy: Any personal information collected is for the purpose of setting up a client file, understanding your history/context and conducting an assessment of needs.  This information may be used to create job search documentation (resume, cover letter, LinkedIn profile) or may be used in our work together through career coaching.  It may also be used to analyze trends to inform marketing strategies. We will not share your information with a third party. 

When you verbally or through written communication agree to a service with Career Story and/or complete payment through our website, we assume you consent to our collecting it and using it for that specific reason only.

If you sign up for our newsletter, you are committing to receive regular emails. We use a double-opt in feature to ensure that you are receiving emails that you want!

This website uses Google Analytics to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. 

If you require a more comprehensive version of our privacy policy, please contact us.

Confidentiality:  All information that you share will be kept confidential. The only reasons we will break confidentiality would be:

·         If there is a concern for the safety of a child or vulnerable person

·         If we have concern for your well-being or the safety of another person

·         If legally required

For marketing purposes, we sometimes share anonymized version of completed resume, cover letter, or LinkedIn profile on our website or through social media.  You may also be asked to share a testimonial for our website.